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Privacy Policy

Last updated: June 2026

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GHR Bespoke ("we", "us", "our") is committed to protecting your privacy. This policy explains what personal data we collect, how we use it, and the rights you have over it, in line with UK GDPR and the Data Protection Act 2018.

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Who We Are

GHR Bespoke is a bespoke carpentry and joinery business based in Southampton, Hampshire, providing fitted furniture and home development services across Hampshire and the surrounding areas.

If you have any questions about this policy or how your data is handled, you can contact us at:

Email: info@ghrbespoke.co.uk

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What Information We Collect

We may collect the following personal information:

  • Name

  • Email address

  • Phone number

  • Property address (where relevant to a quote or project)

  • Details of your enquiry or project requirements

  • Technical data such as IP address, browser type, and pages visited, collected automatically when you use our website


How We Collect Your Information

We collect personal data in the following ways:

  • When you submit an enquiry or quote request through the contact form on our website

  • When you contact us directly by phone, email, or social media

  • Automatically, through cookies and analytics tools when you browse our website

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How We Use Your Information

We use your personal data to:

  • Respond to enquiries and provide quotes for our services

  • Arrange consultations, surveys, and project work

  • Communicate with you about ongoing or upcoming projects

  • Send updates, offers, or marketing communications, where you have agreed to receive them

  • Understand how visitors use our website, so we can improve it

  • Meet our legal and accounting obligations


Contact Form

Our website contact form is provided through Wix's built-in form platform. When you submit an enquiry, your details are sent to us and stored within our Wix account in order for us to respond to you. Wix acts as a data processor on our behalf. You can find further information on Wix's own data handling practices in their privacy policy at wix.com/about/privacy.

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Cookies and Analytics

Our website uses Google Analytics to help us understand how visitors use our site, including which pages are viewed and how visitors arrived at our website. Google Analytics uses cookies to collect this information anonymously.

You can control or disable cookies through your browser settings at any time. Please note that disabling cookies may affect how parts of our website function.

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Email Marketing

If you give us your consent, we may use your contact details to send you occasional updates, offers, or information about our services by email. We use third-party email marketing platforms to manage and send these communications.

You can withdraw your consent and unsubscribe at any time by clicking the unsubscribe link included in any marketing email, or by emailing us at info@ghrbespoke.co.uk.

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Sharing Your Information

We do not sell or rent your personal data to third parties. We may share your information with:

  • Trusted suppliers or subcontractors where necessary to deliver a project (e.g. specialist fitters)

  • Service providers who support our business operations, such as Wix (website and forms), Google Analytics (website analytics), and our email marketing platform

  • Authorities or professional advisors where required by law​

Any third party we work with is only given the information necessary to perform their function and is expected to handle it securely.

 

How Long We Keep Your Information

We retain personal data only for as long as necessary:

  • Enquiry and quote details are kept for as long as needed to respond to your request and for a reasonable period afterwards in case you choose to proceed

  • Customer and project records are retained in line with our legal and accounting obligations, typically up to 6 years

  • Marketing contact details are kept until you unsubscribe or withdraw consent


Your Rights

Under UK GDPR, you have the right to:

  • Request access to the personal data we hold about you

  • Request that we correct any inaccurate information

  • Request that we delete your data, where applicable

  • Withdraw consent to marketing communications at any time

  • Object to or restrict certain types of processing

  • Request a copy of your data in a portable format

To exercise any of these rights, please contact us at info@ghrbespoke.co.uk. We will respond within one month, as required by law.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you have concerns about how your data has been handled.

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Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "last updated" date.

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Contact Us

If you have any questions about this privacy policy or how your data is handled, please contact:

GHR Bespoke
Email: info@ghrbespoke.co.uk

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